Complaint·April 27, 2026

Allegation #1: Staff refused to accept resident back to the facility. The complaint alleged that the resident was sent to the hospital and, upon being transported back to the facility, the facility refused to allow the resident in. On April 16, 2026, the department interviewed the Executive Director (ED) and the Administrator (A1), both of whom denied the allegation. The facility would accept a resident after a hospital visit. The Administrator also stated that, even with an eviction notice, the facility must admit residents after a hospital visit. Four staff members (S1-S4) were interviewed, all of whom denied the allegations against the facility. They also stated that they had not witnessed or heard of any instance where a resident was refused reentry after a hospital visit. The department subsequently interviewed six residents (R2-R7). Among these six residents, four reported that they had gone to the hospital and returned without any issues. The department attempted to contact the responsible party and family members, but did not receive any responses. Additionally, the department reviewed a facility note indicating that R1 left for the hospital on March 23, 2024, and did not return. Unfortunately, the department was unable to interview R1, as their current whereabouts are unknown. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited. An exit interview was conducted, and a copy of this report was provided to Administrator Liliana Moreno.