Complaint·July 15, 2024

LPAs Moleski and Williams toured the facility and observed mattresses which had been encased. In an interview, a pest control contractor confirmed having performed chemical treatments on or around June 26, 2024 and confirmed that a representative will be returning to this facility on or around July 28, 2024. In an interview, R1 said that after they had mentioned the infestation to Mangabat, that Mangabat quickly took measures to mitigate the situation. R1 said that Mangabat helped to clean R1's room, and encased R1's mattress, and performed heat treatments in R1's room. R1 said that they are not being bitten any more after the pest control company visited. LPA Moleski reviewed a contract between Mangabat and the pest control company dated June 11, 2024. The contract did not include a termination date. Mangabat said she would be retaining these services monthly on an ongoing basis. The department has determined the following as it relates to the allegation that facility staff are not taking sufficient measures to address bed bug infestation: Based on interviews, observation, and record review, the above allegation is UNSUBSTANTIATED, which means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiencies were cited regarding the above allegations. An exit interview was held and a copy of this report was left with Mangabat.