Complaint·May 26, 2022

Furthermore, for a temporary time period on Sundays, anyone wanting to enter the facility would have to call the main line. This would happen during the following time frames: 10:00 AM to 10:15 AM; 12:30 PM to 1:00 PM; and 2:30 PM to 2:45 PM. During these time frames, a facility staff would let visitors or residents in the facility. As a result of the gathered investigation information, the facility had staff to let residents and visitors in the facility on Sundays. As of today April 2022, visitors and residents no longer have to call the facility on Sundays at the following times: 10:00 AM to 10:15 AM; 12:30 PM to 1:00 PM; and 2:30 PM to 2:45 PM to enter the facility. Additionally, LPA Martinez toured the memory care unit. LPA Martinez tested the memory care door bells, and timed how long it would take for a caregiver to respond to the door bell ring. The average wait time was one minuet. Due to Covid-19 screening policies, residents' family members are no longer able to use a code to enter the memory care unit. The facility staff is responsible for ensuring that Covid-19 screening policies are being implemented and to ensure all visitors are being screened. In addition, door code policies have been changed for security and safety purposes. Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, and therefore the allegation is unsubstantiated.