Complaint·October 12, 2022

Licensing Program Analyst (LPA) Avelina Martinez arrived at the facility unannounced on 10/12/2022 at 12:45 PM to deliver complaint findings, LPA met with Mary Erickson and explained the purpose of the visit. Throughout the course of the investigation, LPA conducted interviews and obtained facility documents. It was learned on one occasion a staff member was not wearing a masks during their shift. Facility management was made aware, and facility management addressed the mask issue and provided training. Moreover, during interviews, it was also learned that care staff have been informed to wear their mask during all shifts. As a result of this investigation, the Department finds this allegation to be Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiency cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted, and a copy of this report was provided to the facility.