Complaint·October 3, 2024

Regarding the allegation, “Licensee does not ensure that the facility has enough staff to meet the needs of residents in care”, LPA obtained the following information through interviews and records reviews. Based on resident interviews, 6 out of 8 residents stated that their needs were met. Based on staff interviews, 7 out of 10 staff stated that they do respond timely to resident calls and advised that there is sufficient staffing to meet the needs of the residents. It was learned through interviews that the facility is using staffing agency, Clipboard for staff fill-in. According to interviews, it was revealed that the facility is expected for staff to respond to calls within 15 minutes, otherwise an investigative meeting will be held to ensure resident’s needs are tended to timely. As a result of the investigation, LPA finds the allegations above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted and a copy of the report was provided upon exit.