complaint·September 19, 2024

Allegation: Staff did not seek medical care in a timely manner for resident. The concern was that staff (S1) did not contact hospice services for resident (R1). Interview with the Resident Care Coordinator (RCC) indicated that the day of concern was 5/17/24. RCC indicated that hospice services were contacted and hospice arrived the same day, 5/17/24, to provide care to R1. Interview with hospice services indicated that they were contacted by the facility on 5/17/24 and 5/19/24 to provide a hospice PRN visit. According to interview with hospice services and hospice documentation, R1 was seen on 5/17/24 for an occasional cough. Interview with hospice services indicated that R1 denied any pain and there was no notation of R1 having anxiety during the visit. On 5/17/24, hospice nurse provided a nebulizer treatment for R1. Interview with hospice services indicated that the facility contacted them frequently and that they had no concerns regarding the facility. Interviews with staff (S1, S3, and S4) indicated that they have never observed staff not providing timely care to residents. Interviews with S1, S3, and S4 indicated that staff contact hospice services immediately when a hospice resident requires medical attention. Interview with resident (R2) indicated that they receive timely medical attention from facility care staff. Interview with resident (R3) indicated that they have not had any medical emergencies. Interviews with R2 and R3 indicated that they make all of their medical appointments. Based on interviews conducted and documentation obtained, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.