complaint·February 20, 2026

Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Resident Care Director, Chantel Krahn, to deliver complaint investigation findings regarding the above stated allegation. Interviews with residents (R1, R2, R3, R4, R5, and R6) indicated that staff respond to their calls for assistance. Interviews with residents indicated that staff respond to their calls for assistance quickly. According to R1's device activity report dated January 19, 2026-February 8, 2026, staff responded to all calls for assistance. Staff schedules for the months of January-February 2026 indicated that the facility is fully staffed for all shifts. Based on interviews conducted and documentation obtained, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.