Follow-up·February 7, 2024

On 2/7/24, Licensing Program Analyst (LPA) Kevin Mknelly, conducted a case management visit regarding an incident report received on 2/6/24 and met with caregiver. Administrator arrived to assist. LPA and Administrator reviewed the incident and R1's file. On 2/6/24, R1 was walking between her room and the restroom when she lost her balance and fell. R1 voiced that her hip hurt but she wished to return to bed and rest. When R1 later attempted to reposition in bed, they again expressed pain. R1's physician was notified. 9-1-1 was called to assess R1. Emergency responders called non-emergency transport. R1 was found to have a hip fracture that does not require surgical correction. LPA finds that R1 was provided assistance accessing medical care. LPA advised that the Licensee update and train staff on what constitute a medical emergency requiring 9-1-1 be called before all others. The update to policy will be submitted to CCL for the program file. As a result of today’s inspection, No deficiencies were noted. Report reviewed. Copy of report and provided.