complaint·August 18, 2023

Allegation: Staff yelled at residents. It was alleged that the facility staff yelled at residents. LPA Lee conducted 7 out of 8 resident interviews. LPA Lee was not able to interview one resident. It was learned that 6 out of 7 residents has no concerns with facility staff yelling at residents. During complaint investigation on 07/18/2023 and 08/07/2023 LPA Lee did not observe facility staff yelling at residents. As a result of this investigation, and based on LPA’s observations, and interviews the allegation(s) are deemed to be UNSUBSTANTIATED - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, the preponderance of evidence standards has not been met. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 6, no deficiencies are being cited. An exit interview was conducted, and a copy of this report was provided to the facility. It was also learned that once the tool set arrived at the home, licensee confiscated (R1)’s Husky tool set on 05/10/203. On 08/07/2023, Licensee showed LPA Lee a signed document stating that resident can not keep sharp tools and that licensee kept the tool in a safe storage and when resident needs the tool resident can use it with staff supervision. LPA Lee opened the tool set and did not observed any sharp tools. It was also learned that resident and Telecare worker came to the facility on 07/21/2023, 08/01/2023 and 08/04/2023 to pick up (R1) personal items since (R1) moved out. It was learned on those three days (R1) tool set was not given to (R1) when (R1). LPA Lee asked licensee how she would ensure (R1) gets (R1) tool set and licensee stated that (R1) would need to pay what (R1) owe in rent first. Allegation: Food is inaccessible to residents in care. It was alleged that food is inaccessible to resident in care. LPA Lee conducted 7 out of 8 resident interviews. LPA Lee was not able to interview one resident during the complaint investigation. 5 out of 7 residents stated that residents are not allowed to go into the kitchen and that the kitchen door is locked. It was learned that if resident wanted food and snacks resident will go to the open kitchen window to ask for food and snacks. LPA Lee also conducted 3 out of 4 staff interviews and it was also learned that resident is not allowed in the kitchen and that residents can ask for snacks and food and then facility staff will give it to residents. Based on observations on 07/18/2023 and 08/07/2023 LPA Lee observed the kitchen door was not locked; however, it was learned on 07/18/2023 during the complaint visit, licensee stated that residents were not allowed in the kitchen due to licensee cooking and that it was not safe for residents if she had to step away while cooking. It was also learned on 07/19/2023 through an email form a facility staff that residents are not allowed in the kitchen because the facility have some refrigerated medication that is stored in the fridge and that there is also no partition to separate the kitchen from the room with all the cleaning supplies which making medications and cleaning supplies accessible to residents. As a result of this investigation, the department find the allegation to be SUBSTANTIATED - A finding that the complaint was Substantiated meant that the allegation was valid because the preponderance of the evidence standard had been met. The following deficiencies were cited on the following LIC 9099-D pursuant to Title 22 Rules and Regulations, Division 6 and Health and Safety Codes. An exit interview was conducted, a copy of the LIC 9099, LIC9099-C, LIC9099-D and appeals rights were provided to the facility at this end of this visit.