complaint·June 26, 2024

9099A Continued... Regarding allegation, "Resident bedrooms are full of debris and trash", LPA observed on 3/29/24, that the staff was cleaning upon arrival. LPA also observed residents rooms during that visit. There was one room in particular Room 2 that was in need of cleaning. However, resident #6 (R6) would not allow staff to assist with cleaning although the roommate R8 cleans the room mostly trying to follow the house rules. LPA observed the House Rules #25 which indicates the following: "Residents are encouraged to assume the responsibility of making their own bed, keeping room neat and in an orderly fashion. Staff will make beds for those who can not for themselves. Residents must allow staff to thoroughly clean their room at least weekly and bathroom daily." LPA also observed that the rooms are cleaned by staff when residents who refuse assistance in cleaning are not present in the rooms. The investigation revealed the preponderance of evidence standards has not been met; therefore, the above allegation(s) is found to be UNSUBSTANTIATED. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Per CCR (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. An exit interview was conducted, and a copy of this report was provided.