Incident investigation·January 31, 2025

On January 31, 2025, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to conduct a case management visit regarding an incident report the Department received. LPA met with med-tech and explained the purpose of the visit. Additionally, LPA spoke with Administrator on the phone to inform Administrator of LPA's purpose. Incident report revealed that on January 28, 2025, it was reported to the Administrative Office by S1 that S2 had obtained a photo of R1's credit card and purchased shoes online with R1's credit card information. S1 had returned the shoes and provided Administrator the refund to return to R1. LPA and Administrator discussed the following incident. Administrator stated S1 noticed that S2 had new shoes and when asked how did S2 afford them. S2 stated S2 took a photo of R1's credit card information and made purchases. Administrator informed LPA that S2 was terminated from the facility due to performance issues, prior to the awareness the financial abuse. Administrator stated she took immediate actions and made a police report and additionally, worked with R1's payee services to get the credit card successfully canceled. Administrator stated the shoe refund has not been given to R1 yet as R1 is currently out of the facility. As a result of the reported behavior of S2, deficiencies was cited. LPA explained that although facility took appropriate actions, since the incident did occurred at the facility, it was a violation against personal rights. Exit interview and a copy of report and appeal rights provided.