Complaint·March 2, 2026

Staff do not feed residents food of good quality. Based on staff interview, three resident interviews (3) and department observation of the kitchen and meal service, the department found that there was an adequate amount of food for the residents. The food appeared to look appetizing and nutritious, sanitation in the kitchen appeared appropriate, residents said food was good, and portions appeared plentiful. Food supplies in facility were adequate to meet the requirements. Currently, there is no evidence to suggest that staff have failed to provide adequate food service or provide it in a timely manner. Therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff isolate residents in their rooms. Staff does not provide residents with activities. Through the course of the investigation process, CCL conducted interviews, toured the facility, and reviewed records regarding the allegation above. During the investigation, residents and staff interviews indicated that residents are receiving all ADLs, including activities from care staff. Residents indicated that if they need anything staff are there and ready to assist. Residents indicated that all their needs are being met by facility staff and they rarely stay in their rooms. Staff indicated that they have never observed other care staff not providing ADLs or activities to residents in care. Therefore, the above allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Resident developed pressure injuries while in care. Through the course of the investigation process, CCL conducted interviews, toured the facility, and reviewed records regarding the allegation above. Based on documentation and interviews, R1 developed a small superficial wound on R1’s back, which was not a pressure injury. The wound resulted from repeated scratching by R1; therefore, the above allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted. Report left with facility.