Incident investigation·October 2, 2024

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 10/02/24 to do case management visit . LPA met with administrator Rebecca Thomas (Becky) and explained the purpose of the visit. Department followed up on Incident Report and SOC 341 sent by facility on 09/30/24 stating that resident, R1 reported to staff on 09/20/24 that staff, S1 yelled at R1 while providing care to R1 during routine care on 09/19/24 around 10AM . Facility notified R1s family, Adult Protective Services, Long Term Care Ombudsman and other required agencies regarding this incident on 09/30/24. Per facility’s records, R1 was doing fine after this incident. LPA was notified by administrator that facility took appropriate action with S1 regarding this incident per facility policy. During today’s visit, the Department conducted interviews with resident, R1 and staff ,S1 regarding this incident. At this time, this case in under review and department will do follow up as warranted. No citations were issued per Title 22 Regulations. Exit interview conducted and copy of the report left at facility.