complaint·March 30, 2026

On 3/30/26, Licensing Program Analyst (LPA) Talwinder Bains arrived unannounced to deliver complaint findings for allegations listed above. LPA met with staff during today's visit and explained the purpose of the visit. LPA spoke with administrator, Rebecca Thomas via phone who gave permission to coduct today's visit with staff, Med Tech Ayanna Thompson. The Department conducted a financial audit and found that staff, S1 financial abused resident, R1 by using R1’s bank card to make unauthorized personal purchases. R1 has a diagnosis of dementia and does not have the capacity to give consent. R1’s bank records showed $351.41 in successful charges made and $869.96 in attempted charges. Video surveillance obtained shows S1 using R1’s bank card to make purchases. Once the licensee was made aware of the fraudulent charges on R1’s bank card, the licensee terminated S1 and notified the licensing office. Based on the documentation and video surveillance obtained, S1 falsely used R1’s bank card to make unauthorized personal purchases. Based on the information gathered, the preponderance of evidence standards has been met. Therefore, the above allegation is found to be SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 6, Chapter 8, deficiency is being cited on the attached LIC 9099-D page. Exit interview conducted. Appeal rights and a copy of this report were provided.