Complaint·August 23, 2023

Allegation: Staff do not keep the facility clean and sanitary. Based on interview conducted with Administrator revealed there is a vacancy in the housekeeping position. Administrator stated a position has been offered but pending on individual’s background clearance. Administrator stated Administrator, S1, S2 and S3 has been on rotation for housekeeping duties every day of the week since housekeeping is weekly. Administrator stated morning caregivers provide daily bed-making. Based on interview conducted with S1, S1 confirmed S1 has been doing vacuuming and bathroom cleaning to fulfill housekeeping duties until a new housekeeper is hired. Based on interview with S2 and S3 also revealed they have been completing housekeeping duties. The Department conducted a file review which revealed that in the Admission Agreement, Revised 10/2019, on Page 3 under Housekeeping confirmed housekeeping services are provided once a week. LPA observed additional housekeeping services is offered upon request for an extra fee. Based on information obtained through interviews and file reviewed, the Department finds the allegation found the complaint to be unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of the report and appeal rights was left with Administrator.