Complaint·August 23, 2023

Allegation: Facility did not issue a refund. The Department has conducted interview s and file review for the allegation cited above. Based on the interview with Administrator revealed resident (R1) was was sent out to the hospital for stroke-like symptoms end of June 2022. Administrator stated R1 was discharged to a skilled nursing facility while R1's personal belongings remained in her room at the facility. Interview with Administrator revealed R1's personal belongings were not removed from the facility until August 2022. Based on file review conducted revealed the Admission Agreement page 15, section Refund, states "Within twenty-one (21) business days after you vacate and remove all of your property from your Room, we shall refund to you or your estate any amounts we owe to you, minus (i) any Monthly Fees, fees for additional items and services, or other charges you owe to us..." The Department found the allegation to be unfounded. Allegation: Facility did not notify responsible party that resident relocated to another facility. The Department has conducted interviews and file review for the allegation cited above. Based on the interview with Administrator revealed resident (R1) does not have any responsible party listed in R1's file. Based on file review conducted, document revealed in R1's LIC 601 Identification and Emergency Information, signed and dated on 8/8/19, LPA observed "Self" listed in the "Responsible Person or Placement Agency". Based on information obtained through interviews and records reviewed, the Department finds the allegation to be unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of the report and appeal rights was left with Administrator.