Complaint·October 11, 2023

Allegation: Facility is in disrepair and unsanitary. On 10/11/2023, the Department conducted an inspection of R1's previous room and observed the bath tub faucet to be leaking while it was not in use. Interview conducted with R1 revealed that although R1 is not currently living in that room, the leaking has been ongoing prior to his temporary move to the room next door. R1 stated the reason why is was moved is not related to the leaking issue. Interview further revealed that R1 has informed Maintenance of this issue for months but it was never resolved. R1 stated the leak has caused molding in the tub when he used to reside in the room. Based on LPAs' observation, LPAs were able to see the leak has not been fixed and observed black and brown discoloration in the tub. Based on LPAs observation of R1's current room, it revealed the bed frame to be in disrepair as the headboard was not correctly mounted to the wall, causing it to be slanted approximately eight inches away from the wall. Interview with R1 revealed it is a safety hazard as the headboard is not properly secured. Additionally, based on observation of R1's current room, LPAs observed a strong odor of urine. Observation of R1's current bathroom revealed the bathroom floor to have multiple discoloration around the toilet. Interview with R1 revealed facility did not have housekeepers for months, so caregivers were in charge of the bathroom cleaning. Interview further revealed that the last housekeeping conducted, caregiver did not properly clean the bathroom floor. Based on the allegation, facility is in disrepair and unsanitary , the allegation is SUBSTANTIATED - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following allegation cited above is substantiated, please see LIC9099-D. Exit interview conducted, and a copy of the report and appeal rights was provided via email as LPAs experienced technical difficulties.