Complaint·July 24, 2024

LIC 9099(C)(1) Allegation: Staff does not meet resident's dental care needs. The Department conducted file review and interviews for the following allegation. Based on interview conducted with former Administrator on 9/28/2023 and Interim Administrator on 07/03/2024, majority residents in care are independent with dental care hygiene. Interview conducted with R1 indicated that R1 brushes their own teeth and does not need assistance from staff. R1 indicated that if in dental pain R1 is to notify R1's responsible party and/or notify Administrator for a dental appointment. File review for R1's service plan revealed R1 is independent/self care with dental needs. Interview conducted with R2 indicated that R2 is responsible for their own dental care and does not need staff to assist with brushing. R2 gets reminders from care staff to brush their teeth in the morning and night. File review for R2's service plan revealed R2 needs verbal cueing with dental care. Interview conducted with R3 indicated that R3 brushes their own teeth and does not need assistance from staff. File review for R1's service plan revealed R3 is independent/self care with dental needs. Interview conducted with R4 indicated that R4 brushes their own teeth and does not need assistance from staff. File review for R4's service plan revealed R4 wears dentures and is independent/self care with dental needs. Interview conducted with R5 indicated that R5 can brush own teeth without assistance. File review for R5's service plan revealed R5 is independent/self care with dental needs. Interview conducted with R6 indicated that R6 likes to be independent and can do most activities of daily living on their own, including dental care needs. File review for R6's service plan revealed R6 is independent/self care with dental needs. Based on information obtained through file review and interviews, the allegation listed above is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Allegation: Staff does not allow resident to select the clothes they wear. The Department conduct extensive interviews. Interview conducted with R1 revealed that R1 feels like they are able to select their own clothing to wear. R1 stated staff are forcing them to wear other clothing. Interview conducted with R2 revealed that R2 wears whatever they want without staff's advisory and/or enforcement. R2 stated they have never experienced an issue with selecting own clothing. Based on interview conducted with R3 revealed that R3 has never been told what to wear. Interview conducted with R4, R5 and R6 revealed they do not have an issue with selecting own clothing at the facility. Based on information obtained through interviews, the allegation listed above is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Please continue to LIC 9099-C(2) LIC 9099(C)(2) Allegation: Staff does not treat resident with dignity and respect. The Department conduct extensive interviews. Interview conducted with R1 revealed that R1 feels safe at the facility. R1 stated staff are helpful and does not have issue regarding their care and supervision. Interview conducted with R2 revealed that R2 enjoys the help of the facility staff. R2 is able to get their assistance whenever asked and staff are willingly. Interview conducted with R3 revealed that R3 does not feel disrespected by facility staff when asked for care. Interview conducted with R4 revealed that facility staff treats R4 with dignity and respect and R4 cannot recall being treated in a poor manner. Based on interview conducted with R5 revealed that R5 believes facility is trying their best to accommodate to all residents in care. R5 stated that R5 feels respected and is comfortable speaking to Administrator if there is an issue. Interview conducted with R6 revealed that R6 has been living at the facility for over three years and enjoys the facility. R6 stated that staff accommodates to their needs and has been helpful. Based on information obtained through interviews, the allegation listed above is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of the report was provided.