Complaint·September 6, 2024

LIC 9099-C Allegation: Staff are not ensuring that facility is free of pests The Department conducted interviews and file review. Based on interview with former Administrator on 10/27/2023, it revealed that facility does not have a cockroach and/or bedbug infestation but there has been a few occasion of bedbug detection in residents room. Interview revealed that it is unclear where and/or how bedbugs are entering the facility but Licensee is taking active actions wherever pest is detected by caregivers. Based on interview conducted with current Administrator conducted on 9/6/2024, it revealed facility had a recent bedbug treatment was conducted on 8/21/2024 for Room 47, Room 66 to Room 76 and no evidence of active bedbug was detected. Interview revealed that pest control treatments at the facility has been ongoing as needed. Interview further revealed that facility has been in contact with Aantex Pest Control for treatments for bedbugs the moment it is detected and additionally facility is being serviced for monthly pest control. File review revealed there are invoices from Aantex Pest Control for monthly service and/or bedbug treatments on 1/17/2024, 1/29/2024, 2/21/2024, 2/22/2024, 2/23/2024, 3/1/2024, 3/7/2024. Additionally, file review further revealed there are invoices from Clark Pest Control from 3/18/2024 and 6/19/2024 for bedbug treatments. Based on information obtained through file review and interview, the allegation listed above are UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of the report was left with Administrator.