Complaint·September 23, 2024

LIC 9099-C Allegation: Facility staff did not dispense medications as prescribed. The Department conducted a file review and interviews. Based on file review, it revealed that R1's physician has placed an order for Zyrtec 5 mg tablet daily. Interview conducted with R1 revealed that R1 has been receiving their Zyrtec medication in halves only. Interview conducted with Administrator revealed that Zyrtec comes in 10 mg tablet; therefore with the physician order of 5 mg, facility has been providing R1 with half Zyrtec tablet daily. Administrator stated that the following was addressed to R1's primary care physician which the physician order has now been changed to 10 mg which the facility is complying by providing R1 with a whole Zyrtec tablet. Allegation: Facility staff did not safeguard resident's personal items. The Department conducted interviews. Interview conducted with R1 revealed that facility safeguards R1's personal hygiene products. When R1 asked for more from facility staff, R1 was informed his personal supplies has been all used. Interview conducted with Administrator revealed that R1's personal hygiene products was not used by other residents in care. R1 receives personal hygiene shipments from R1's insurance, but the supplies has been placed on hold by a former facility staff. Administrator stated the order has since been placed for ongoing, and additionally, facility has ordered supplies for R1 until shipment arrives. Based on information obtained through file review and interviews, the allegations listed above are UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of the report was left with Administrator.