Complaint·October 2, 2024

LIC 9099-C Allegation: Staff are not intervening residents from being harassed by another resident in care. The Department conducted interviews to investigate the following. Interviews conducted with R1 revealed that R1 has witnessed R2 and R3 yelling at each other often. R1 stated that R2 has been trying to antagonize R3 to trigger R3 to react. R1 stated staff often breaks up R2 and R3 if an altercation was to occur. Interview conducted with R2 revealed that facility had advised R2 to avoid going to a certain wing when trying to go to the lobby. R2 felt this is unfair as R2 is the only one being punished therefore, R2 does not follow the advisory. Interview conducted with S1 revealed that S1 has witnessed R2 and R3 yelling at each other. S1 intervened by separating the residents to opposite side of the common areas and de-escalating the situation. Interview conducted with Administrator revealed that Administrator had advised residents to avoid going a certain pathway to reduce chances of running into each other creating altercations. Administrator stated due to R3's current health condition, an eviction is not likely but facility will be implementing possible staggered meal times and/or additional caregiver supervision in the common area during meal times to minimize further altercations. Based on information obtained through interviews, the allegation listed above is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of the report was left at the facility.