Complaint·February 21, 2025

Multiple relevant parties reported facility to be not clean and sanitary. One (1) relevant party reported communal shower to be unclean. Another relevant party reported resident's apartment to be filthy, specifically the shower and bathroom floors. During visit conducted on February 21st, 2025, LPA Michael Hood conducted a tour of the care home, including communal shower, dining room, kitchen, common areas, and multiple resident apartments. LPA observed communal shower to be clean. LPA observed Shower Room Cleaning Schedule posted at the facility and observed communal shower to be cleaned for the months of September 2024, October 2024, and ongoing. LPA observed dining room and kitchen to be clean. LPA observed linoleum in resident (R5's) apartment to be in disrepair and coming apart in their apartment bathroom. LPA observed feces on the toilet of residents (R6 and R7's) apartment bathroom. Based on LPA's observations, the preponderance of evidence standards have been met. Therefore, the above allegation is found to be SUBSTANTIATED. Per California Code of Regulations, Title 22 Division 6, Chapter 8, a deficiency is being cited on the attached 9099-D page. A civil penalty in the amount of $250 is assessed for today's date for a repeat violation. Exit interview was conducted with Administrator. A copy of this report and appeal rights were provided. Signature on these forms acknowledges receipt of these documents. Multiple relevant parties reported that facility has a bed bug infestation. Interviews with staff members S1, S2, and Administrator indicated that the facility has been receiving regular treatment for bed bugs and is still contracted with services to prevent further infestation of bed bugs on the premises. Interviews with S1 and S2 indicated that it has been three (3) months since any bed bugs have been observed on the premises. LPA observed multiple invoices for pest control targeting bed bugs from July 2024 to December 2024. Treatment conducted on December 30th, 2024 indicated no activity found or reported regarding bed bugs. Interview with resident R1 indicated that they feel the facility is doing a good job addressing pests at the facility. Interviews with residents R2, R3, and R4 indicated that they have not observed pests at the facility. During multiple visits conducted at the facility, LPA Michael Hood did not observe any pests on the premises. Based on interviews conducted, observations, and records reviewed, the above allegation is found to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview was conducted with Administrator. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.