Complaint·February 2, 2026

On 2/2/26, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with Administrator. LPA conducted records review, kitchen inspection and interviews. LPA is unable to find and or meet the preponderance, per policy. LPA found the kitchen to have sufficent supplies, food is stored safely and prep areas are clean. LPA's interviews with residents found disagreements regarding preparations of various meals but it spoke to their personal prefernces vs. food safety and nutrition. LPA discussed the issues with resident food satisfaction and the Administrator stated there is continued efforts to adapt to resifdent tastes and preferences. As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview with administrator.