Complaint·April 19, 2021

The administrator waived the 30 day notice and also agreed to refund the days after the resident moved out at her discretion. Administrator stated she kept asking her company about the refund and it took about seven months for it to be issued. Administrator never denied promising the refund and did submit proof that the refund was requested several times and when it was finally issued. Based on Title 22 regulations not requiring a refund when someone moves out and the facility waiving the notice fees, the allegation is unfounded. The allegation is UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted with Maria Ciscoe, Administrator via telephone and a copy of this report will be provided to the facility via email. LPA requested Administrator to review the report, sign it, and email a signed copy back to LPA. An exit interview was conducted with Maria Ciscoe, Administrator via telephone and a copy of this report will be provided to the facility via email. LPA requested Administrator to review the report, sign it, and email a signed copy back to LP