Complaint·April 19, 2021

Licensing Program Analyst (LPA) Wolter contacted the facility by phone on 04/19/2021 to deliver complaint findings due to COVID-19 and precautionary measures, LPA spoke to administrator Maria Ciscoe and explained the purpose of the call. Throughout the course of the investigation the department conducted interviews relevant to the allegation: facility denying access to phones. Interviews revealed that there is not a phone in a common area for residents to use, residents must request to use the phone with the receptionist. The department was told by R1 that they are not always allowed to use the phone when they’d like and are not allowed to use the phone unsupervised. Due to this information the preponderance of evidence standard has been met, therefore the above allegation is determined to be SUBSTANTIATED. The deficiency is cited on the attached LIC 9099-D Exit interview condcuted. Copy of report and appeal rights emailed to administrator, signed copy to be returned to the department. Facility should also retained a signed copy for records.