Complaint·August 8, 2023

Regarding care and supervision, LPA conducted interviews with resident and 6 staff members. All staff members interviewed denied the call log system could be turned off. when reviewing the system with resident the computer at the front desk was misidentified as the call light system. Resident has diagnosis of MCI which may account for confusion regarding medications and call light system. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. The Department has determined that the allegations of medication and personal rights are unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed. There are no deficiencies noted or cited per California Code Regulation, TITLE 22. Exit interview was conducted with the facility staff. Appeal Rights were issued, and a copy of this report was left at the facility. The Department has investigated the complaint alleging personal rights. Based on the investigative interviews, record reviews and other supportive evidence, the complaint is determined to be unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. The Complaint has been dismissed. There are no deficiencies noted or cited per California Code Regulation, TITLE 22. Exit interview was conducted with the facility staff. Appeal Rights were issued and a copy of this report was left at the facility.