Complaint·November 17, 2023

Regarding allegation, Staff do not properly maintain a resident's room, LPA observed a random amount of rooms and conducted interviews of residents and staff who confirmed that the residents have a laundry scheduled day and are asked if they want bedding to be cleaned and there is additional laundry conducted when there is incontinence issues. LPA observed a housekeeping schedule which indicates which rooms and which days are assigned for staff to clean on a weekly basis which includes the bathrooms, windows, and common areas. LPA observed a laundry schedule that indicates a designated staff who does laundry for 8 hours Monday through Friday and on the weekends the PM shift staff are assigned to do the laundry. Regarding allegation, Staff do not keep a resident's room free from pests, LPA observed a random amount of rooms and did not observe evidence and/or droppings of roaches, and bedbugs, nor ant trails. Residents and staff interviewed confirmed that residents do not have bugs in their rooms. Aantex Pest Control conducts treatment and pest activity inspection of the kitchen, outside foundation, spot and crevasse and selected trees. LPA observed that the most recent pest control fumigation was conducted on 10/31/23. Regarding allegation, Staff are not addressing a resident's change in medical condition, LPA obtained information through interviews that resident #1 had a rash that began on 11/8/23 which was being treated by a physician. The rash was not due to bedbugs bites. Based on interviews and observation, the allegation(s) are deemed UNFOUNDED. The allegation is UNFOUNDED, meaning that the allegation was false, could not have happened and/or was without a reasonable basis. This Department has therefore dismissed the complaint. Per California Code of Regulations, no deficiencies were observed or cited. Exit interview held, and a copy provided.