Complaint·June 25, 2024

It was observed that there were no other pull chords present in the restroom or other parts of the resident bedrooms at this time. It was learned that this resident, R1, who was unable to properly see the singular pull chord would call out when assistance was needed instead of attempting to use the emergency pull chord system. The roommate, R2, would also join in on this call for help and call out loudly for facility care staff. It was learned that this behavior took place about 4 to 5 times during normal business hours and another 2-3 times during after hours for a total of up to 8 times in a 24 hour time period. These outbursts could last from anywhere from a minute or two up to 5 minutes or more depending on how swift facility staff responded. Based on interviews conducted, it was learned that this ongoing behavior by R1 and R2 made it very difficult for nearby residents to relax and stay in their rooms without feeling annoyed or agitated. The level, and consistency, of the outbursts from R1 and R2 interrupted their regular day to day activities and interfered when residents were trying to sleep at night as well. This made it difficult for residents to feel comfortable with this type of behavior taking place everyday and on a regular basis as well. As a result of this investigation, this LPA found the allegation to be SUBSTANTIATED - A finding that the complaint was Substantiated meant that the allegation was valid because the preponderance of the evidence standard had been met. The following deficiencies were observed and cited on the following LIC 9099-D pursuant to Title 22 Rules and Regulations, Division 6 and Health and Safety Codes. Appeal rights were printed and a copy was left with the facility designated Administrator at this time. Exit Interview