Complaint·July 1, 2021

Allegation: Facility staff left residents unattended. All resident, resident representative and staff interviews indicated that staff has never left residents unattended. One resident representative stated there are typically (2) care staff present when she visits 2-3 times weekly. LPA observed on 6/18/2021 and on 7/1/2021 that there was at least (1) staff and the Administrator present at the facility. Time period of complaint is from 2017- December 2018, before the current Licensee was issued a license at the same facility location. LPA finds this allegation to be UNFOUNDED- meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. Allegation: Staff yells at residents. All resident, resident representative and staff interviews concluded that no staff has ever yelled at a resident(s). Residents and their representatives indicated that staff always treats residents with respect. Time period of complaint is from 2017- December 2018, before the current Licensee was issued a license at the same facility location. LPA finds this allegation to be UNFOUNDED- meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. Allegation: Staff refused visitations. All resident interviews indicated that they are allowed visitors at the facility and have never been denied visitation. Interviews with resident representatives revealed that they have never been denied visitation when visiting the facility, even when unannounced. LPA observed a visitor log with multiple completed pages, dating back to 2019 when the facility was licensed. LPA took photos of the visitor book pages for January through March which showed there were regular visitors, sometimes daily, including visits by nurses, physical/occupational therapy and hospice. LPA finds this allegation to be UNFOUNDED- meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. cont on 9099C(1).. Allegation: Staff shut off heater at night. Residents indicated to LPA in interviews that the temperature is always comfortable in the facility. One resident stated that the air-conditioning automatically comes on. Resident representatives indicated they are not aware of an issue with the heater not coming on when needed. Administrator stated "the heater has never had a malfunction and the A/C guy would fix it the same day" if there was an issue. Administrator also stated there are two different heating/cooling units within the house, one for the residents' side of the house and one for the residential side, and both have automatic timers set. LPA finds this allegation to be UNFOUNDED- meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. Based on information provided by the complainant and obtained during the investigation, LPA finds all (4) allegations to be UNFOUNDED- meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. There are no deficiencies being issued on this report and the complaint is being dismissed. Exit interview. Copy of report provided to Administrator.