complaint·September 26, 2024

Allegation: Facility did not update Needs and Services Plans for residents.- Unfounded The Department reviewed records and conducted interviews to investigate the allegation that the facility did not update Needs and Services Plans for residents. During the course of the investigation, LPA reviewed the needs and service plans for seven (7) residents who were said to be due for a reassessment during the month of August based off the system that the facility uses.  Every six (6) months the system notifies staff that a reassessment is needed. It also notifies staff at the fourteen (14) day mark for a new resident in case changes need to be made to the assessment. Six (6) of the residents were due for a reassessment due to the fact it has been six (6) months since their last one. One (1) resident was due for a reassessment because they had just moved into the facility and was at their fourteen (14) day mark. During LPAs visit on 08/20/24 Staff #1 (S1) was in the middle of updating the seven (7) residents needs and service plan. S1 explained to LPA that at the beginning of the month they print out all needs and service plans that are due and post in caregiver office. Doing this allows all caregivers to give their input on each resident and make note of things that have changed. Based on information obtained through interviews, the Department finds the allegation to be UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of the report was left at the facility.