complaint·June 7, 2021

**continued** Staff are not meeting the resident’s needs . It was alleged that staff were not providing needs to the residents to include hydration. Staff persons and a resident were interviewed, and they reported that hydration is provided. Examples of hydration included that the dining room is open from 7:00 a.m. to 7:00 p.m. and always has fluids and refreshments available, a Bistro area provides water, juice, coffee and other drinks during the daytime, plus snacks, each resident’s apartment has a sink and refrigerator to supply water or cold drinks and staff persons are cuing and encouraging residents to have fluids. The facilities hydration policy states “Offer resident beverage of choice mid-morning, mid-afternoon and evening, in addition to mealtimes.” The overall senses was that hydration is provided to the residents. It was alleged that staff did not provide assistance with the cleanliness of the residents. Staff and a resident were interviewed and it was reported that service plans are being executed daily, that there is assistance with daily living to include toileting, addressing incontinence issues, medication management, showering, getting dressed, encouraging hydration, standby assistance and escorting as needed to the dining area. The overall senses were that staff did provide assistance with the cleanliness of the residents. **continued** **continued** Staff are not cleaning resident rooms. Staff and a resident indicated that there are housekeeping services provided weekly to include changing sheets, dusting, vacuuming, laundry, cleaning food debris from the room and carpets, and removing trash. It was reported that during the week if any of the rooms need additional cleaning prior to the cleaning day, the staff will clean daily to include laundry, sheet washing, trash take out, tiding up and debris clean up. It was overall felt that the staff persons keep up on the cleaning of the resident rooms. Based on the information obtained and interviews conducted, the above allegations are Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are Unsubstantiated.