Complaint·May 6, 2021

Regarding allegation, “Staff did not assist the resident in staying in touch with the family”. S1 stated they were calling the family when needed. S1 stated that R1 had a cell phone and was able to answer it but needed assistance to dial out. Before covid the visitors would stay on the balcony. Then they would visit on the outside in the parking lot where there is a table with an umbrella. R1 was in getting up and ready every day. S2 stated the family would call the front desk when R1 was not answering the phone or when R1’s phone was not working. Regarding allegation, “Resident room was not cleaned”. During interviews, S1 stated that caregivers and housekeeping would empty garbage on each shift, clean the refrigerator of any expired foods and milk, and fruits. S5 stated that R1’s room was on the schedule to be cleaned weekly. The staff duties were to lightly dust, clean the dishes, the floors, and bathroom. The refrigerator was not a designated duty, however, if the resident requested assistance it would be given. Regarding allegation, “Resident's belongings are missing”. During interviews, S1 stated that R1 never complained about anything missing. S1 did not remember if R1 wore jewelry or even if R1 had a Jade charm and gold necklace because the focus was to complete the job. S3 did not remember if R1 wore jewelry but remembered management mentioning in a meeting that the family was looking for a Jade charm and necklace but couldn’t remember the date of the meeting or when it became missing. S5 did not remember seeing R1 wearing jewelry but the room was cleaned weekly and there were no knives or scissors observed only plastic utensils. The investigation revealed that the Jade was located by the family in R1’s room but the necklace is allegedly still missing. LPA was also informed that R1 had Cutco knives and scissors that are missing. LPA observed pictures of R1 with a necklace however, the necklace did not include the Jade charm. During interviews, and a review of R1’s physician report dated 7/15/2020, LPA observed R1 had a diagnosis of Dementia. LPA also obtained information that Dove soaps were missing from R1’s room that were recovered by family during the time R1 was moving out of the facility. It was also mentioned that R1 was reassured that items were not missing by the family being present during times the room was being cleaned. LPA observed based on interviews and a picture of a knife conflicting information that a Cutco knife and/or Cutco scissors was missing. LPA did not observe a picture of R1 having scissors in the room. Based on interviews conducted and lack of evidence the preponderance of evidence standards has not been met. The allegation(s) are UNSUBSTANTIATED. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies are being cited during this visit. An exit interview was conducted with Frances Santillan via telephone and a copy of this report was provided via email and an electronic email read receipt confirms receiving these documents.