Complaint·June 18, 2021

Licensing Program Analyst (LPA) Victoria Brown arrived unannounced on 6/18/2021 at 1:00pm to conclude the complaint investigation. LPA met with Frances Santillan and discussed the purpose of the visit. Regarding allegation "Staff do not keep the facility free of trash", LPA observed the laundry room area where the trash is kept in a large trash barrel from each resident room to be emptied into the outside Trash bin during each work shift. LPA observed there was 1 housekeeper out ill for 1 week, however, the maintenance would assist the caregivers in assuring the trash was emptied from each room and the trash barrel into the trash bin outside for pickup. In addition, 1 more housekeeper was hired the next day prior to CCL visit and after the complaint was written and 1 other was hired within 7 days. Allegation deemed UNSUBSTANTIATED Regarding allegation "Facility handicap button is in disrepair", LPA observed during the previous visit that the handicap button to allow entry and exit was actually working. However, the cement beneath it needed to be reconstructed to allow both doors to open completely as it has in the past. LPA observed an invoice for concrete grinding that was dated 1/20/21. The facility was aware and scheduled a visit from the company to assess the problem and fix it. Allegation deemed UNSUBSTANTIATED Regarding allegation "Staff do not provide activities for residents", LPA observed a monthly activities schedule for the year. Activities were conducted during Covid per the CDC and CCL Guidelines. Allegation deemed UNSUBSTANTIATED Regarding allegation "Staff do not provide transportation for residents as agreed", LPA observed that transportation was limited during Covid per the CDC and CCL Guidelines. Allegation deemed UNSUBSTANTIATED Regarding allegation "Residents are prohibited from having visits", on the previous visit 1/16/21, LPA observed a sign that was posted at the entrance gate indicating as of 11/11/20 there will be no visitors at which time the sign was removed. LPA received a copy of a general letter that was given to residents indicating visitors are allowed dated 1/13/21. Between the dates of 11/11/20 and 1/16/21 the no visitors sign was posted to not allow visitors. However, a letter stating visitation was allowed was given to the residents on 1/13/21. Based on a review of the Covid 19 call from Community Care Licensing (CCL) it was documented that the last covid positive was in December 2020, a guidance was issued to limit visitation during an outbreak. The last clearance call from CCL was on 1/1/21 which indicates that after the last covid clearance the facility did not remove the signage but issued a letter approving visitation. Allegation deemed UNSUBSTANTIATED. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies are being cited during this visit. An exit interview was conducted, a copy of this report was provided.