complaint·October 2, 2024

***Report continued from 9099..... Allegation- Staff mistreated the resident in care. Unfounded The Department conducted record review, interviews with staff and residents to investigate the allegation. From record review, it was learnt that resident, R1 was behind with their co-payment with facility and first reminder notice regarding that was given to R1 on 07/12/24 which indicated that R1’s pending balance was $5464.80 . Furthermore, facility staff followed up with R1 on 08/16/24 regarding this matter and R1 was given verbal reminder only and written second notice regarding pending payment was given to R1 on 08/20/24. Four (4) staff interviews indicated that staff was only discussing R1s pending payment issue with R1 on 08/16/24 in a professional manner and did not mistreat R1 in any manner. During resident, R1’S interview, R1 indicated that they were upset during payment issue discussion which occurred on 08/16/24 and took that meeting in negative manner but realized later that facility staff were doing their job and did not mistreat R1 and were fine at the facility. Based on gathered information, this allegation was found to be UNFOUNDED. Allegation- Illegal Eviction. Unfounded The Department conducted record review , interviews with staff and residents to investigate the allegation. From record review, it was learnt that resident, R1 was behind with their co-payment with facility and first reminder notice regarding that was given to R1 on 07/12/24 which indicated that R1’s pending balance was $5464.80 . Furthermore, facility staff followed up with R1 on 08/16/24 regarding this matter and R1 was given verbal reminder only and written second notice regarding pending payment was given to R1 on 08/20/24. Four (4) staff interviews indicated that staff was only discussing R1s pending payment issue with R1 on 08/16/24 and there was no Eviction Notice issued to R1. During resident, R1’S interview, R1 indicated that they have received two notices from facility regarding their pending co-payment balance , first one on 07/12/24 and second one on 08/20/24 but facility did not issue any Eviction Notice to them, Based on gathered information this allegation was found to be UNFOUNDED. A finding that the allegations are Unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. A copy of this report has been provided to facility.