complaint·April 22, 2025

***Report continued from 9099-A.... Allegation- Staff are not ensuring that resident is properly fed.-Unfounded The department conducted facility observations, interviews with four residents and four staff to investigate this allegation. Staff interviews reflected that staff were assisting residents who require assistance with their meals and there were no issues. Residents’ interviews indicated that staff were assisting them with their dietary needs and there were no concerns. During department visit on 04/15/25, it was noted that staff were attentive to residents who require help with their meals and there were no concerns. Based on gathered information, this allegation was found to be Unfounded. Allegation- Staff left resident in dirty clothing for a long period of time.-Unfounded The department conducted facility observations, interviews with four residents and four staff to investigate this allegation. Staff interviews reflected that staff were changing residents’ clothes daily and as needed, not leaving residents in dirty clothes and there were no issues to address. Residents’ interviews indicated that staff were assisting them with their care needs and there were no concerns. During department visit on 04/15/25, it was noted that residents were well groomed and in good care and there were no concerns. Based on gathered information, this allegation was found to be Unfounded. Allegation- Staff did not pick resident up from the hospital in a timely manner. - Unfounded The department conducted interviews with four staff to investigate this allegation. Staff interviews reflected that facility was not arranging any transportation services for any residents once they were ready to return to facility after ER or hospital visit, and it is arranged by ER/Hospital staff. Record review for resident R1 did not indicate any incident, where staff did not pick R1 from hospital in timely manner. Based on this information, this allegation was found to be Unfounded. Allegation- Staff did not clean resident's room. -Unfounded The department conducted facility observations, interviews with four residents and four staff to investigate this allegation. Staff interviews reflected that staff were providing laundry and housekeeping service as agreed in residents’ admission agreements and there were no issues to address. Residents’ interviews indicated that staff were assisting them with laundry and housekeeping tasks in timely manner and there were no concerns. During department visit on 04/15/25, it was noted that facility was clean and odor free and there were no concerns. Based on gathered information, this allegation was found to be Unfounded. ***report continued...... ***Report continued from 9099-A.... Allegation- Staff are over medicating a resident in care. -Unfounded The department conducted record review, interviewed residents and staff to investigate this allegation. Four residents’ interviews indicated that staff were giving them medications per their physician’s orders. Four staff interviews reflected that staff were following resident’s physician’s orders and not mismanaging residents’ medications. Record review for R1s medications indicated that staff were administering R1s medications per their physician’s orders and there were no issues identified. Based on gathered information, this allegation was found to be Unfounded. Allegation- Staff did not safeguard resident's personal belongings. -Unfounded The department conducted interviews with four residents and four staff to investigate this allegation. Staff interviews reflected that staff were safeguarding residents’ belongings per facility protocol and there were no issues to address. Residents’ interviews indicated that staff were safeguarding their personal items, assisting them to locate any missing items as needed, and there were no concerns. During department visit on 04/15/25, it was noted all personal belongings for R1 was labeled and secured in R1s room. Based on gathered information, this allegation was found to be Unfounded. A finding that the allegations are Unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. A copy of this report has been provided to facility.