complaint·April 22, 2025

**Report continued from 9099.... Allegation- Staff wrongfully evicted resident. -UNSUBSTANTIATED The department conducted record review, interview with staff and with witness to investigate this allegation. It was learned that resident, R1 was hospitalized due to change in condition from March 4, 2025 until time of move out. Interviews with staff and witnesses reflected that R1s was scheduled for discharge from hospital around March 11, 2025. Facility staff contacted R1 and R1s family to discuss the discharge plan on March 11, 2025 and March 18, 2025 but was inconclusive. It was learned that facility had planned to visit R1 for reassessment on March 21, 2025 but was notified by R1s family on March 20, 2025 that R1 and family decided to move R1 to another facility and will not return to Almond Heights. it was also learned that facility did not issue any eviction notice to R1. Based on gathered information, this allegation was found to be UNSUBSTANTIATED. Allegation- Staff has not issued responsible party a refund. -UNSUBSTANTIATED The department conducted record review, interview with staff and with witness to investigate this allegation. Record review indicated that resident, R1 signed admission agreement, dated April 23, 2023, which indicated that facility require 30 days’ notice if resident want to move out. During the investigation, it was found out that R1 was in hospital from March 04, 2025 until March 20, 2025 but moved out to another facility and did not provide 30 days move out notice as agreed per admission agreement. Based on facility ledger, for the Month of April, R1 was charged $7410. A credit of $1410 for care for April and credit of $1228 for care in March was issued while R1 was in the hospital. Record review and staff interviews indicated that R1’s end balance was $4,771.94. Based on this information, this allegation was found to be UNSUBSTANTIATED. A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit meeting conducted. A copy of this report has been provided to facility.