complaint·March 23, 2026

Allegation- Staff are not properly addressing scabies outbreak. UNFOUNDED Based on observation, record review, and statement reviewed, the facility was following universal precautions. As a precaution, during the first sign of a rash, facility puts out PPE outside the resident room, notifies staff of the potential of scabies, and an in-service to staff is reviewed on proper handwashing and universal precautions. Facility encouraged residents to stay in their rooms during the episode. It was observed facility had required PPE outside the residents rooms. Furthermore, facility notified all required agencies and followed local health department guidelines to address this matter, therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Allegation- Staff not ensuring proper hygiene of resident. Staff did not provide privacy for resident in care. UNFOUNDED Based on staff interviews, resident interviews, and department observation, the department observed the facility to be clean and sanitary. During department visits on several occasions, including on 3/23/26, the department did not observe any issues regarding facility and was not following regarding proper hygiene of residents. The facility did not observe to be unsanitary including resident rooms, common areas and restrooms. Residents stated the caregivers clean the facility and take out the trash frequently. Residents stated that their hygiene, toileting, and laundering needs are being met and that housekeeping, and the staff, do a great job. Staff interviews indicated that the facility is kept clean and sanitary without any concern. Residents and staff interviews indicated that staff treat residents with respect and dignity and there were no concerns; therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted. Report left with facility.