complaint·July 27, 2021

Prior to entering the facility, LPA Smith spoke with staff to pre-screen that the facility is COVID free. Analyst also self-screened for having no known symptoms or exposure. Analyst followed facility's screening protocols, wore an N-95 respirator and maintained distance during the visit. LPA Smith conducted an unannounced complaint visit and met with Terry Ann Nolan. Based on direct witness interviews, there was no "intimidation" as stated in the allegation. Based on the interviews, this allegation is UNFOUNDED. This agency has investigated the complaint alleging that licensee intimidated a responsible party in front of the resident. We have found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.