complaint·October 22, 2021

On 10/22/21, Licensing Program Analyst (LPA) Mohamed Filouane, conducted a 10-day complaint follow-up on-site inspection. LPA entered the facility and had his temperature taken and answered a COVID-19 questionnaire by a staff member, following the facility's health and safety procedures. LPA Filouane then met with Executive Director (ED) Michael Talani, explained the purpose of the visit, interviewed residents and staff, then delivered the findings of the investigation. During the investigation, LPA Filouane interviewed the ED, interviewed residents, and staff regarding the allegation of staff not assisting a resident with their toileting needs in a timely manner. The report indicates that the resident in question (R1) waited approximately forty-five minutes for a staff member to assist them. LPA interviewed R1's neighbor and confirmed that R1 had explained the long waiting time for staff to their neighbor. LPA also interviewed the staff member who assisted R1 after they had waited for the alleged forty-five minutes. After review, this allegation is substantiated. Based on LPA’s observations, record review, and interview, which were conducted along with a file review, the preponderance of evidence has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6 & Chapter number 8) is being cited on the attached LIC 9099D. Exit interview conducted with the Executive Director. The Executive Director will receive a copy of this signed report through email.