complaint·September 8, 2022

Regarding the allegation Facility not doing anything about rat and mice problem, the Department found the following; based on interview and record review, it was determined that the rodent issue is outside at the garbage area away from the facility. Administrator has gotten a contract with Orkin to address this problem. Also Orkin has placed numerous bait traps around the garbage area. The facility itself does not have a rodent problem. Regarding the allegation of Residents not supervised and leaving the building unnoticed, the Department found the following; based on interview, record review, and observation, it was determined that residents do not leave unsupervised. The facility is enclosed and residents have no way of exiting without supervision. If residents go out of the side doors their wanderguard bracelet alerts staff. The device activity report tracks this as well. For added measure the facility does have a security guard in the front of the building monitoring. Regarding the allegation of Not enough staff to meet resident needs, the Department found the following; based on interview and record review, it was determined that caregivers respond to call buttons within a reasonable amount of time. LPA interviewed 7 residents who stated they had no complaints regarding staff responding to their call buttons on time. LPA reviewed the device activity report as well and on average caregivers responded within a reasonable amount of time. Although the allegations may have happened and/or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted. A copy of this report was left upon exit.