complaint·November 3, 2022

On November 3, 2022 at 9:10AM Licensing Program Analyst (LPA) Chris Hopkins arrived at this facility unannounced to conduct a complaint investigation regarding the above allegation. LPA met with Administrator Mike Talani and explained the purpose of the visit. Regarding the allegation Facility staff is not providing the necessary documents to insurance company, the Department found the following; based on interview and record review it was determined that the facility is providing the insurance documents to Long Term Care. A staff did make a mistake filling the documents out, but that was corrected as soon as it was returned. River's Edge staff fill out insurance documents as a courtesy, nothing in the Admission Agreement/contract states the facility is obligated to do this. Based on record review and interview, this allegation is determined to be without a reasonable basis and is determined to be UNFOUNDED. Exit interview conducted with Administrator Mike Talani. A copy of this report was left with Administrator upon exit.