complaint·August 10, 2023

Regarding allegation that doctor appointments are not available to residents due to elevator issues: Reporting party could not recall if a medical appointment was canceled as a result of being unable to attend of on the assumption that resident would not be able to attend medical appointment. RP confirmed that with staff assistance, resident could and was transported down the stairs to attend other activities or the dining room. The same evidence and logic is applied to planned activities. Facility staff and residents stated that there were activities conducted on the separate floors and the residents on the first floor were not impacted. both the second and third floor had activities conducted per staff and resident interview. Alleged victim did not identify any activities they likes to participate in other than dining in the dining room and playing bridge. Per allegation that resident's call log in not answered in a timely manner. LPA reviewed plan of operation with administrator and there was no identified specific call response time identified. Staff training objectives fro responding to call lights is 7 to 10 minutes. LPA reviewed resident's pendant call log and observed an average response time of 8 minutes at the time of the allegations. Per the allegations regrading food menu: all statements provided indicate the dining room provides multiple options for each meal service. statements obtained from staff and residents indicate that sometimes a popular item may run out faster than other options. The facility still has multiple options that are available at each meal service and meet all nutritional and quantity needs. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. The Department has determined that the allegations of Physical plant, personal rights and food service are unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed. There are no deficiencies noted or cited per California Code Regulation, TITLE 22. Exit interview was conducted with the facility administrator. Appeal Rights were issued, and a copy of this report was left at the facility.