complaint·October 18, 2023

On 9/12/23, elevator repair company informed the facility that all circuits boards would need to be replace due to older boards no longer being supported and not capable of communicating with newer boards. There was a delay in repair due to waiting for the boards to arrive. Based on records reviews, the facility contacted elevator repair immediately upon being aware of the issue. LPA observed that the facility had done everything to remedy the problem. Moreover, it was learned that the same elevator was out of service for four days in May 2023. LPA Gould unsubstantiated the allegation of elevator is in disrepair on 8/10/2023 by Complaint Control Number: 27-AS-20230501114110. Regarding the allegation that facility staff failed to serve meals in a timely manner, LPA reviewed records and conducted interview with 7 residents and 4 staff members. Based on staff interviews, staff stated that when the elevator was out of service, it does take a bit more time for food to be delivered. However, staff informed that all residents were receiving meals in a timely manner. Staff denied having knowledge of any resident who was provided meals late. Based on resident interviews, 5 out of 7 residents stated that meals were provided timely. LPA interviewed resident (R1), R1 stated that she receives all her meals in a reasonable time. As a result of the investigation, LPA finds the allegations above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and a copy of the report was provided.