complaint·January 25, 2024

{Con't from LIC9099} Per review of the contract, the scope and nature of the work includes roaches, common ants, rats and mice. Further review indicated that the frequency of the service is once a month for a period of one year. During facility observation of the outside perimeter of the facility, LPA noted rodent bait stations placed around the building. Based on observation, interviews and record review, there is not a preponderance of evidence to conclude that the facility staff are not addressing vermin in the facility. Therefore, this allegation is UNSUBSTANTIATED. Allegation: Staff are not keeping the facility free from odors from incontinence. This investigation consists of observations. This LPA conducted facility observations during the following visits on 11/30/23 and 12/13/23. During these visits, LPA did not notice odors from incontinence. This facility was also visited by other LPAs on 12/14/23, 11/20/23. 10/02/23 and 9/28/23. During these visits, LPAs did not note in their reports of any odors from incontinence. Based on information obtained, there is not a preponderance of evidence to conclude that the facility staff are not keeping the facility free from odors from incontinence. Therefore, this allegation is UNSUBSTANTIATED. An exit interview was conducted with ______ and a copy of this report and appeal rights were provided.