complaint·February 25, 2026

There building is three stories. There is one elevator in assisted living. Regional Maintenance, Jeff, confirmed the parts ordered are the elevator motor and pump. Maintenance Director, Tom Lowers (S4), stated elevator maintenance work is checked on a quarterly basis or as needed. On 2/25/26, LPA reviewed the copy of permit in elevator to see if it’s current and set to expire 5/15/26. LPA reviewed elevator maintenance record in which the last inspection date was 12/4/25, 11/3/25, and 9/17/25. LPA observed 'evac chairs' in each stairwell in which staff is trained to use and new staff will be training on. LPA observed the elevator is taped off and sigs informing the elevator is out of order are posted. The plan in place states there is signs posted informing the elevator is “Out of Order” signs has been placed on the elevators, a notice has been sent to all residents regarding the outage, meals are being offered in residents’ rooms for those who prefer not to go to the dining room, and care staff and Alpha One are assisting residents to and from the first floor as needed. On 2/25/26, LVN director of Assisted Living, Brittany Smith (S3), stated there are no non-ambulatory or bedridden residents residing on second floor and third floor.S1 and S2 stated programs and activities have been arranged on each floor to ensure continued engagement. Based on documents reviewed regarding elevator maintenance and LPA observation on The allegation "Facility elevator is in disrepair" is substantiated. The facility has ensured timely reporting, regular elevator maintenance, and there is a plan in place to ensure resident accommodation as repairs are undertaken. There are no deficiencies cited per California Code Regulation, TITLE 22. Exit interview was conducted with S1. LIC 9102TV and a copy of this report was left at the facility.