Complaint·June 18, 2025

On 6-18-25, Licensing Program Analyst (LPA) Kesha Lewis arrived unannounced to open a complaint investigation for the allegations noted above. LPA met with Administrator Elena Cuevas and explained the purpose of the visit. LPA requested a copy of facility's housekeeping schedule. LPA also interviewed Executive director Elena Cuevas. Facility emailed video of the incident to LPA and provided the housekeeping schedule for the month of June. Based on video footage of the incident Housekeeping on was duty and attended to the stain right away after being notified by the reporting party also LPA did not observe any unsanitary conditions during the visit or any foul odors therefore the allegation Staff do not keep the facility clean and sanitary is UNSUBSTANTIATED. A finding of unsubstantiated means that the allegation may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violation occurred. An exit interview was conducted, and a copy of this report was provided to Elena Cuevas.