Complaint·July 2, 2025

Records also showed that facility offers regular grooming services, including manicures and pedicures every Tuesday and hair salon services every Friday, as stated in the facility’s December 2024 newsletter. Podiatry and ENT services are also made available upon request. A screenshot of a text message dated October 29, 2024, confirmed that staff attempted to schedule a pedicure appointment for R1 with the facility’s nail technician (S2). S2 replied that the earliest available appointment was November 19, 2024. Per interview with staff S1, facility staff are not permitted to clip toenails per policy. However, once R1 was placed on hospice care on November 8, 2024, and could no longer leave the facility, staff took the initiative to arrange grooming services on R1's behalf. S1 stated that prior to hospice enrollment, R1’s grooming and self-care were fully independent. Given the information gathered, this allegation was UNSUBSTANTIATED. Note that a finding of unsubstantiated means that the allegation may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violation occurred. No deficiencies are being cited. Exit interview was conducted with Elena Cuevas and a copy of this report and appeal rights were provided. {2 of 2}