Complaint·January 15, 2025

The allegation that staff spoke to residents in an inappropriate manner lacked specific identification of individuals or time period. Interviews conducted failed to reveal evidence to support this allegation. Facility records and interviews found that a section of the building, far from the water heater, could at times take time reach the required temperature range of 105-120' F. Records showed that a repair was conducted to the water system within a reasonable time from when identified to when repaired. Inspections of the facility by LPAs found areas inspected to be clean and odor free. The allegation of a specific resident bathroom not cleaned between scheduled housekeeping was not able to be substantiated as there were not supported observations or statements. As a specific staff was not identified, a sample of staff training records were reviewed and found to meet regulation training requirements. While training requirements also include demonstrated competency, LPA referred to interview statements which did not reveal additional evidence. That staff did not adequately assist resident with repositioning was reported based on an overheard conversation. Without a specific resident or family member to interview, this allegation is unsubstantiated. Food supplies, menus and food safety were reviewed by inspection and found to meet requirements. Interviews found that resident food preferences are acknowledged and that residents with food intake issues are offered foods that which they are likely to eat and be assisted with intake as needed. As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview with administrator and report provided.