complaint·October 5, 2022

Allegation: Staff did not seek timely medical care for resident Based on interview, administrator and care staff deny any claims from RP that R1 ever had a fall while residing at Yellowtail Home Care. There is no proof that a fall ever occurred nor an injury sustained, thus medical care was not required to be sought out. Allegation: Staff did not notify authorized representative of incident This allegation is referencing an alleged fall by the RP (previous allegation); based on interview, administrator and care staff deny any claims from RP that R1 ever had a fall while residing at Yellowtail Home Care. There is no proof that a fall ever occurred thus preponderance of evidence is not met and an incident or notifying authorized representatives was not required. Allegation: Resident did not have sheets on the bed Based on observation and interview, all beds in Yellowtail Home Care had sheets. There were no beds observed to not have mattress or sheets. Administrator states that if a bed did not have sheets at any point, it would've been because the sheets had been removed to be washed. All bedrooms were clean and contained all the necessary components on the occasions that LPA toured facility. Allegation: Resident did not have a mattress pad on the bed Based on observation and interview, all beds had sheets and the residents who needed a plastic covering had a plastic covering. There were no beds observed to not have mattress. Allegation: Staff are sleeping in the garage Based on observation and interview, the facility does not have a garage. In the front area of the facility are two rooms containing the staff room and staff office. The Administrator sleeps in the staff room, which is not a violation of Title 22 regulations. **Report continued on LIC9099-C** Allegation: Staff did not re-order resident's insulin needles timely R1 admits to stealing R1's resident file when arriving to move R1 out of the facility on 08/05/2022. Analyst made two attempts to obtain the file from RP's home but was unsuccessful both times. LPA asked RP to drop off file at Regional Office but RP refused. Thus the department was not able to view any medical information for R1, including information regarding R1's insulin needles. Through interview, Administrator and RP both state they were in communication and RP was planning on bringing new insulin needles to the facility for R1. These needles were never received due to RP moving R1 out. Administrator states R1 still had insulin needles remaining on the date R1 moved out, and that she gave the remaining insulin needles to RP on that night. Based on interviews conducted by the Department, facility observations and records review, the preponderance of evidence standards has not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No citations were issued today. Exit interview was conducted with Administrator and a copy of this report was provided via email. The signature of the Administrator on these forms acknowledges receipt of these documents.