Complaint·October 13, 2021

Interview with outside agency personnel indicated that they spoke with R1 and that R1 has not experienced abuse from staff at the care home. Interviews with staff (S1 and S2) indicated that R1 and R2 require assistance during mealtime. Interview with S1 indicated that R1 requires assistance during mealtime when eating with a utensil and that R1 can eat hand held food on their own. Interviews with S1 and S2 indicated that they have never witnessed staff being aggressive or rough with residents during mealtime. Interviews indicated that S1 and S2 have never witnessed staff being physically or verbally abusive to residents in care. Interview with staff (S4) indicated that they have not observed any signs of abuse with residents in care. Training documentation was obtained for S1, S2, and S3, which indicated that they have all been trained during an annual training conducted in 2021 for Importance and Techniques of Personal Care, which includes feeding residents. R1's Preplacement Appraisal dated 7/21/20 indicates that R1 has a regular diet, requires help with eating on occasion, and with meal set-up. R1's Physician's Report LIC602A indicates that R1 does not require a special diet and is able to feed self. Based on interviews conducted and documentation obtained, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited during this visit. Exit interview conducted with Administrator via phone.